Politique de remboursement

Return & Refund Policy

Overview

We stand behind our products and operate with transparency. Due to the technical, safety-sensitive, and custom nature of many items we sell, some products are not eligible for return or cancellation. Please review this policy carefully before placing an order.

Important: Filing a chargeback does not cancel an order, stop shipment, or replace our return process.

Returns (Eligible Items Only)

We accept returns on eligible items only within 30 days of confirmed delivery.

To qualify, items must:

  • Be unused, uninstalled, and unaltered

  • Be in original packaging with all parts, manuals, and accessories

  • Be in resalable condition

  • Include proof of purchase (order confirmation or receipt)

How to Request a Return

To initiate a return:

Return authorization is required. Items returned without prior approval will be refused.

Return Fees

All approved returns are subject to:

  • 15% restocking fee

  • $20 flat-rate return shipping fee (deducted from the refund)

Original shipping charges are non-refundable.

Return Address

Hydronic Heating Warehouse
ATTN: Returns Department
4000 East Bristol St., Ste 3-290
Elkhart, IN 46514

Manufacturer Special Order Items – Final Sale

All manufacturer special order items are final sale and non-returnable.

A manufacturer special order includes any product that is:

  • Ordered, allocated, built, or sourced specifically for a customer

  • Not stocked inventory

  • Ordered directly from the manufacturer at the customer’s request

Once a manufacturer special order is placed:

  • The order cannot be canceled

  • The item cannot be returned or exchanged

  • No refunds will be issued, even if unopened, unused, or uninstalled

Examples include (but are not limited to):

  • Hydronic heating systems and complete heaters

  • Build-to-order or made-to-order systems

  • Special-configuration or special-SKU items

  • Aqua-Hot, Webasto, and similar systems ordered from the manufacturer

By placing an order for a manufacturer special order item, the customer acknowledges and agrees the purchase is final sale.

Non-Returnable & Final Sale Items

The following items are not eligible for return, refund, or exchange:

  • Sale items and gift cards

  • Electronics that have been opened or installed

  • Unopened electronics may be eligible with photo proof of sealed packaging

  • Custom, personalized, or made-to-order products

  • Hydronic heating systems, heaters, and complete units

  • Hazardous materials (including flammable liquids or gases)

  • Perishable goods

  • Personal care or hygiene items

Delivery & Fulfillment

An order is considered fulfilled once the carrier confirms delivery to the address provided at checkout. Delivery may occur at a front door, porch, parcel locker, freight terminal, or carrier-approved secure location. Signature is not required unless explicitly selected at checkout.

Claims of non-receipt must be supported by a carrier investigation.

Damaged, Defective, or Incorrect Items

Orders must be inspected immediately upon delivery.

If an item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Include photos of the item and packaging

We will evaluate the issue and provide a resolution in accordance with manufacturer policies.

Exchanges

We do not offer direct exchanges.

If an item is eligible for return:

  1. Submit a return request

  2. Return the approved item

  3. Place a new order for the replacement

Refunds

  • Refunds are issued to the original payment method

  • Returned items are inspected before approval

  • Approved refunds are processed within 10 business days

  • Financial institutions may require additional time to post credits

If 15 business days have passed since approval, contact support@hydronicheatingwarehouse.com.

Chargebacks & Disputes

Customers must contact Hydronic Heating Warehouse directly to resolve order or delivery issues before initiating a chargeback.

Chargebacks do not cancel orders or shipments.

Chargebacks submitted for:

  • Non-returnable items

  • Manufacturer special order items

  • Orders confirmed delivered by the carrier

may be disputed using:

  • Order confirmation

  • Product page disclosures

  • Checkout acknowledgments

  • Carrier delivery confirmation

  • This Return & Refund Policy

European Union Customers

For orders shipped into the European Union, customers may cancel or return eligible items within 14 days of delivery, in accordance with EU consumer law.

Items must meet the same unused and original packaging requirements. Final sale and manufacturer special order exclusions apply where permitted by law.